Legal & Policies

Your privacy matters to us. I Know a Tech Guy complies with British Columbia's Personal Information Protection Act (PIPA) and applicable federal privacy law.

When you contact us, book a service, or use our website, we may collect basic details such as your name, phone number, email address, service address (if required for on-site work), and information about your technical issue. We may also collect limited website usage data through tools like cookies and analytics.

We use this information only to provide and improve our services, respond to inquiries, book appointments, process payments, and communicate updates. We do not sell or rent your personal information to third parties.

When we use trusted third-party providers such as scheduling, payment, or analytics tools, those services follow their own privacy and security standards. When your information is shared with subcontractors working on your file, it is shared only as necessary to complete your service and under the same confidentiality obligations.

You may request access to, correction of, or deletion of your personal information at any time by contacting tech@iknowatechguy.com. We will respond within 30 days.

When you bring in or hand over a device for repair, the following terms apply.

Customer Disclosure. You must disclose any known issues with your device prior to service, including liquid damage, prior repairs, overheating, physical damage, instability, or any other condition that may affect the repair. Failure to disclose known issues may affect the outcome of the repair and limits our liability accordingly.

Pre-Existing Conditions. Repair work may reveal additional issues not visible at intake. We will notify you of any such findings before proceeding with additional work. I Know a Tech Guy is not liable for pre-existing faults, hidden damage, or component failures discovered in the course of repair that were not caused by our work.

Technological Protection Measures. In accordance with Canada's Copyright Act as amended by Bills C-244 and C-294 (2024), I Know a Tech Guy may, where necessary, bypass technological protection measures (digital locks) for the sole purpose of diagnosing, maintaining, or repairing your device. This is done lawfully and solely in your interest as the device owner.

Repair Estimates. A diagnostic assessment may be performed before a repair quote is provided. Any applicable diagnostic fee will be disclosed to you before work begins. No repair work proceeds without your approval.

Unclaimed Devices. Devices not retrieved within 30 days of service completion or quote notification will be subject to storage fees of $5 per day. Devices unclaimed after 90 days may be disposed of or donated in accordance with applicable BC law, after reasonable attempts to contact you. I Know a Tech Guy is not liable for devices abandoned beyond this period.

Data recovery is a specialized service and carries unique considerations. The following terms apply to all data recovery work.

No Guarantee of Recovery. Data recovery results depend entirely on the nature and extent of damage to the storage device. I Know a Tech Guy cannot guarantee the recovery of any specific files, folders, or percentage of data. We will make every reasonable effort and communicate findings honestly throughout the process.

Pre-Authorization Required. Before any data recovery work begins, you will be asked to authorize the scope of work and acknowledge the applicable fee structure. No recovery work will proceed without your written or digital approval.

Consent to Access Device Contents. In the course of data recovery, our technicians may need to access the contents of your storage device to verify successful recovery, identify file types, or confirm data integrity. By authorizing data recovery service, you consent to this limited access for service purposes only. All data accessed is treated as strictly confidential.

Data Handling and Deletion. Any recovered data transferred to a temporary device or storage medium remains your property at all times. We do not retain copies of your data after service is complete. If we are unable to reach you following our recovery notification email, all temporary copies are securely deleted within 14 days of that notification being sent.

Sensitive or Personal Data. If your device contains sensitive personal, financial, medical, or business information, please inform us before service begins. We handle all data with the same standard of care regardless, but this allows us to apply additional precautions where appropriate.

Failed Recovery. If recovery is unsuccessful, a reduced assessment fee may apply to cover technician time and diagnostic work. This fee will always be disclosed to you before work begins.

Some services provided by I Know a Tech Guy involve the setup, configuration, or management of third-party platforms including but not limited to Google Workspace, Microsoft 365, Wix, Squarespace, and domain registrars.

I Know a Tech Guy acts as a service provider and is not affiliated with, endorsed by, or responsible for the policies, pricing changes, outages, data handling practices, or terms of service of any third-party platform. Once a platform account or service is set up and handed over to the client, ongoing responsibility for that account — including renewals, billing, and security — rests with the client.

We are not liable for data loss, account suspension, service interruption, or any other consequence arising from the actions, policies, or failures of third-party platforms. Clients are encouraged to review the terms of service and privacy policies of any platform we help them set up.

I Know a Tech Guy is licensed and insured for technology services. This coverage provides added reassurance that your home or business is protected when working with us.

Technology can be unpredictable, and results may vary depending on the situation. While we take great care and apply industry-standard practices, some issues may not be fully resolvable and may require new parts or manufacturer support.

By booking our services, you acknowledge and accept that we are not responsible for indirect consequences such as downtime, business interruptions, or data loss. Clients remain responsible for ensuring that all important files are properly backed up before work begins.

At I Know a Tech Guy, each appointment is reserved just for you. To keep our schedule fair and efficient, we require at least 48 hours' notice for any cancellation or rescheduling.

Cancellations or rescheduling made 48 hours or more before the appointment will not incur any charges. Appointments cancelled or rescheduled with less than 48 hours' notice will be charged in full. If we arrive on-site or join a remote session and you are unavailable, this will be considered a late cancellation and billed in full. All hardware or special-order items are non-refundable once purchased.

By booking an appointment, you acknowledge and agree to this cancellation policy.

• A 50% deposit is required for any service involving hardware purchases or major repairs. Deposits become non-refundable once parts are ordered. The remaining balance is due upon delivery or completion of service.

• Payment methods include e-transfer, credit card, or other approved options. PST and GST apply to hardware; GST applies to labour.

All hardware and special-order components are non-refundable once purchased. Parts may include a sourcing and handling fee. Hardware warranties are provided directly by the manufacturer; customers must register their products to activate warranty coverage. We provide all receipts or documentation required for warranty registration. Compatibility is assessed based on information provided by the customer; we are not responsible for pre-existing faults or hidden damage.​

Labour performed by I Know a Tech Guy is covered by a 30-day workmanship guarantee beginning on the service completion date.

This warranty does not cover hardware failures, software changes made after service, malware or viruses, damage from misuse or accidents, or issues caused by pre-existing conditions.

Some services may be performed by qualified subcontractors working on behalf of I Know a Tech Guy. All subcontractors follow the same confidentiality, service, and privacy standards.

Customers must disclose any issues with their equipment, including liquid damage, overheating, instability, or past repairs. I Know a Tech Guy is not liable for additional hardware failures uncovered during repair, data loss or software corruption, incidental costs such as downtime or business interruption, or issues caused by undisclosed damage or aging components.​

By accepting remote assistance, you acknowledge that our technician may view or temporarily control your screen as needed. You may end the session at any time.

I Know a Tech Guy is not responsible for issues arising from unstable internet connections, user interruption, or pre-existing software or system corruption.

We reserve the right to refuse service in situations involving unsafe environments, abusive or inappropriate behaviour, or services that cannot be completed ethically, safely, or professionally.​

© 2026 I Know a Tech Guy. All rights reserved. The content on this site, including text, images, and branding, is the property of I Know a Tech Guy and may not be copied or reproduced without permission.