Legal & Policies

At I Know a Tech Guy, we believe in transparency, trust, and clarity. This page outlines our policies, terms, and commitments so you know exactly how we operate and what to expect when working with us.

Privacy Policy

Your privacy matters to us. When you contact us, book a service, or use our website, we may collect basic details such as your name, phone number, email address, address (if required for service), and information about your technical issue. We may also collect limited website usage data through tools like cookies and analytics.

We use this information only to:

Provide and improve our services
Respond to inquiries
Book appointments
Process payments
Communicate updates

We do not sell or rent your personal information. When we rely on trusted third-party providers (such as scheduling, payment processing, or analytics tools), those services follow their own privacy and security standards.

You may request access to, correction of, or deletion of your personal information at any time by contacting tech@iknowatechguy.com.

Terms of Service

By using our website or requesting our services, you agree to the following terms. All services are performed on a best-effort basis. While we strive to resolve every issue, no result can be guaranteed. Some problems may require additional parts, replacement hardware, or support from the device manufacturer.

Clients are responsible for backing up all important data before service begins. I Know a Tech Guy is not liable for data loss, corruption, or software issues that arise during or after service.

Website content is provided “as is” and may not always be complete, accurate, or up to date. We reserve the right to update these terms at any time, and the most current version will always appear on this page.

Insurance Statement

I Know a Tech Guy is licensed and insured for technology services. This coverage provides added reassurance that your home or business is protected when working with us.

Service Disclaimer

Technology can be unpredictable, and results may vary depending on the situation. While we take great care and apply industry-standard practices, some issues may not be fully resolvable and may require new parts or manufacturer support.

By booking our services, you acknowledge and accept that we are not responsible for indirect consequences such as downtime, business interruptions, or data loss. Clients remain responsible for ensuring that all important files are properly backed up before work begins.

Cancellation Policy

At I Know a Tech Guy, each appointment is reserved just for you. To keep our schedule fair and efficient, we require at least 48 hours’ notice for any cancellation or rescheduling.

Cancellations or rescheduling made 48 hours or more before the appointment will not incur any charges. Appointments cancelled or rescheduled with less than 48 hours’ notice will be charged in full. If we arrive on site or join a remote session and you are unavailable, this will be considered a late cancellation and billed in full. All hardware or special-order items are non-refundable once purchased.

By booking an appointment, you acknowledge and agree to this cancellation policy.

Deposits & Payments

A 50% deposit is required for any service involving hardware purchases or major repairs.
Deposits become non-refundable once parts are ordered.
The remaining balance is due upon delivery or completion of the service.
Payment methods include e-transfer, credit card, or other approved options.
PST and GST apply to hardware; GST applies to labour.

Hardware Sales, Parts & Upgrades

All hardware and special-order components are non-refundable once purchased.
Parts may include a sourcing and handling fee.
Hardware warranties are provided directly by the manufacturer; customers must register their products to activate warranty coverage.
We provide all receipts or documentation required for warranty registration.
Compatibility is assessed based on information provided by the customer; we are not responsible for pre-existing faults or hidden damage.

Labour Warranty (30 Days)

Labour performed by I Know a Tech Guy is covered by a 30-day workmanship guarantee beginning on the service completion date.
This warranty does not cover:
Hardware failures
Software changes after service
Malware or viruses
Damage from misuse or accidents
Issues caused by pre-existing conditions

Subcontractor Services

Some services may be performed by qualified subcontractors working on behalf of I Know a Tech Guy. All subcontractors follow the same confidentiality, service, and privacy standards.

Device Condition & Liability Limits

Customers must disclose any issues with their equipment, including liquid damage, overheating, instability, or past repairs.
I Know a Tech Guy is not liable for:
Additional hardware failures uncovered during repair
Data loss or software corruption
Incidental costs such as downtime or business interruption
Issues caused by undisclosed damage or aging components

Remote Support Consent

By accepting remote assistance, you acknowledge that our technician may view or temporarily control your screen as needed. You may end the session at any time.
I Know a Tech Guy is not responsible for issues arising from:
Unstable internet connections
User interruption
Pre-existing software or system corruption

Right to Refuse Service

We reserve the right to refuse service in situations involving:
Unsafe environments
Abusive or inappropriate behaviour
Services that cannot be completed ethically, safely, or professionally

Copyright Notice

© 2025 I Know a Tech Guy. All rights reserved. The content on this site, including text, images, and branding, is the property of I Know a Tech Guy and may not be copied or reproduced without permission.